1 hour ticket response
We are dedicated to providing a quick and appropriate reply to each support ticket submitted by a client. Our accomplished help desk support team members will examine your inquiry and will think of the best option. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, the average client support ticket response time has proved to be twenty minutes.
An Outstanding Client Care Service
Our help desk staff representatives have substantial experience in the shared website hosting plans niche and are skillful enough to offer a prompt answer to your problem. If, however, the issue at hand is not within the competency of a technical support engineer, the support ticket will be forwarded to a programmer or system administrator for further assistance.
A User–Friendly Help Section
Incorporated into the Website Control Panel is an easy–to–browse Help Center section, which offers you a variety of information sources. You can browse through a frequently updated knowledge base featuring web hosting account management articles and website management articles, watch the step–by–step video tutorials or have a peek at our F.A.Q. database.
