Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help section integrated into HOSTMBM’s Website Control Panel. It features an exhaustive knowledge base with regularly asked questions and comprehensive help articles compiled by our practiced customer support team.

  • Top quality support service
  • Instructional Video Clips

  • We have compiled a collection of step–by–step video tutorials that detailedly explain how to address a common problem connected to your shared website hosting plans account. You’ll find the training videos in the Help section.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 help desk service with a 1–hour response guarantee. A group of proficient customer service technicians will be at your disposal to reply to all the enquiries that you may possibly have. During off–peak times, a response will be supplied within just twenty minutes.