Client Support Channels
A 1–Hour Ticket Response Guarantee
Every single assistance request you send to us will be responded to within maximum one hour. If for any reason whatsoever your support ticket or e–mail requires further assistance from a server administrator, we’ll without delay forward it and leave a note to let you know that your case is being worked on. If you order our Optional Admin Services package, all of the server management tasks included there will be completed at a time that is suitable for you.
A Top–Notch Customer Care Service
Our client support staff will be at your disposal 24/7 should you need assistance while working with the Website Control Panel or with any of the apps that we preinstall for your convenience on the dedicated hosting server. And if you require help tackling the regular admin tasks on your server, you can make use of the Optional Admin Services package, which includes data backup disk space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.
An Intuitive Help Area
Our Website Control Panel has been installed by default for each dedicated web hosting plan. Among its features is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of help articles also video versions that demonstrate all the tasks that you can perform in a very illustrative way. You will find the help articles and the video tutorials in the top right corner of each Website Control Panel section.