A 99.9% Server Uptime
The main benefit of developing your very own shared website hosting system is that you do not need to worry about compatibility – you design a special set of software applications in such a way as to work with a specific set of hardware elements. The final result is something considerably more solid and dependable, because there are less possible risks of failure. We’ve set up our cloud hosting system atop time–tested hardware elements and a significantly modified version of SELinux in an attempt to set up an extremely safe home for your personal sites.
That’s the reason why, with each of our shared website hosting plans packages we give you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on top–class hardware elements furnished by Juniper. And on every single router, we have placed a firewall with a complex algorithm to be able to sift all shady requests.
As a result, in all our datacenter facilities – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are not very pleased with our web hosting services, or if you find them inadequate, or if you decide that you should use a VPS hosting plans instead of a cloud hosting plan – we will give you a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have complete control over your domain names even if you cancel your account with us.
24/7 Technical Support
We’ve carefully selected each individual member of our 24x7 support staff to ensure that we can offer you the best help desk service that you can possibly get. Each of our support engineers has lots of years of experience working with web hosting accounts behind his back, hence they know what they are doing. And they’re at your disposal 24x7x365 – you can contact them at any time and they will reply to you ASAP.
Their average support ticket response time is well under 20 minutes, while with many other web hosting suppliers you need to wait around for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to in less than an hour.