Phone Support

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You can find plenty of shared website hosting suppliers on the market today, still most of them are resellers that have restricted resources, especially when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you can have through this method of communication varies based on the supplier - some offer dedicated telephone support, while others offer general and customer support only because some matters are more time-consuming and it would be quicker to be resolved through a support ticket, particularly if the situation has to be escalated. Nonetheless, it's good to know that you could always get in touch with your web hosting supplier since there're various small matters that can be taken care of easily and in a timely manner with a telephone call, not mentioning that you will be able to get more information for the services before you become a client.

Phone Support in Shared Website Hosting

Since we have live telephone support 14 hrs per day, you will be able to get in touch with us and talk with one of our customer support representatives to get more info about all of the shared website hosting plans that we offer and ensure that our servers match the system requirements for your web sites prior to buying anything. For your benefit, we now have telephone numbers on 3 continents and you'll be able to call the one closer to you - in the USA, Great Britain or Australia. If you are already a customer, you'll be able to call us about general and billing issues, and about some tech matters. In case the situation is strictly technical or it needs more time to handle, you will have to use our ticketing system, which will allow both you and our tech support crew to track the information supplied by either side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to help you if you have any queries about the semi-dedicated server packages that we provide. Whether you wish to find out more about our packages, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more complex problems may need a support ticket so as to give time to our tech support crew to analyze, we will assist you with numerous tech questions on the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the USA, Great Britain and Australia, we have local phone lines in all of these countries as well. If you are in another country, we have an international number where you can reach us.