If you’ve got a website, a problem could always occur and it does not automatically need to be connected to the web hosting service itself. For example, something might go wrong when you update a software app or some crucial content may be edited or erased unintentionally. Irrespective of what the nature of the problem is, you will need to get in touch with the customer support staff and ask them to recover a backup or to help you troubleshoot the problem that you are facing. How timely they’ll do that will predetermine the interval of time that your websites will be inaccessible. For given sites such as social networking sites or online stores, an elongated unavailability can too often mean lost users and money. That said, it is quite important to use the services of a company that provides not only a good help desk support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Website Hosting

In case you are using one of our shared website hosting plans and you have a question or run into a predicament, you can touch base with us 24/7 by posting a support ticket or by writing an email and we promise that you’ll have a reply in less than one hour. If the issue can be sorted out, we will do it before we respond, whilst in case there’s something that you need to do on your end, we’ll provide you with all the needed information – what settings to check, what possible solutions to try, and so on. Normally, you will obtain a response within no more than 30 minutes, which means that waiting for hours and hours on end or even for more than one day to receive support is something impossible. Our 60-minute response guarantee is valid for any query that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we understand precisely how important it is to get well-timed help, we guarantee that you’ll never have to wait around for more than sixty minutes to get a response to any trouble ticket that you submit via your semi-dedicated server CP. Actually, you will rarely have to wait around for more than 20 to 30 minutes and this applies to any issue irrespective of what its nature is – billing, general or technical. Additionally, our tech and client support staff will be at your disposal 24-7-365, which implies that even in case you submit a ticket during legal holidays, you will always receive a fast reply, which will contain the answer to an inquiry, the solution to a problem or the details necessary to sort out an issue yourself – if there is something that you have to do on your end. If you use our services, you won't ever need to spend a day hanging around awaiting an answer like you would with other web hosting providers.