A live chat is a real-time method of communication between a hosting company's support crew and its clients. It's an efficient way to get some information about the web hosting services or have some problem resolved as you're speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the smaller possibility of mistakes when you exchange info like usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you're able to do another thing while the representative examines the issue in question. Furthermore, you are able to connect with a live chat room from any computer which is connected to the Internet, avoiding the telephone rates that you'll have to pay if you're calling to a different country.

Live Chat Support in Shared Website Hosting

We provide a live chat assistance service for all shared website hosting plans that we offer and we can assist you with almost everything live. In case you don't have an account with us yet, we're able to give you more information about the plans so as to help you to choose the most suitable plan. If you are an active customer, we're able to help you with any billing or general issue in addition to with lots of common tech problems, for example an email address installation in a desktop email client. In case you cannot phone us for some reason or you are in some country where we do not have a local telephone number, our live chat is the best way to get in touch with us. Needless to say, some issues need additional time to investigate and test, which means that you will have to open a support ticket to our technicians, but nonetheless, we are able to save your time and help you with various troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our prospective and active clients. In case you are searching for a new web hosting account, you can chat in real time to one of our agents and obtain more info about our semi-dedicated hosting plans in order to select the right plan for your websites. In the event that you already have an account with us, we will assist you in a very timely manner with billing, general and first-level technicalmatters. Although sometimes you'll need to open a support ticket as there are situations that can't be resolved through a live chat, we can help you with lots of standard tasks, for example setting up an email account in an email client or redirecting one domain to another one. Thus, you'll get prompt support and you will save many hours.