If you’ve bought a hosting plan and you’ve got some questions in regards to a particular feature/function, or in case you’ve run into some problem and you require support, you should be able to contact the respective help desk support staff. All hosting companies use a ticketing system irrespective of whether they provide other means of contacting them apart from it or not, since the most efficient way to tackle an issue most often is to open a ticket. This method of correspondence renders the replies sent by both parties easy to track and allows the tech support team representatives to escalate the case in the event that, for instance, an administrator must get involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you will need to have no less than 2 separate accounts to contact the client service staff and to actually administer the hosting space. Non-stop switching from one account to another could be a drag, not to mention the fact that it requires lots of time for the majority of hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting plans come with an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia enables you to manage everything connected with the hosting service itself in the exact same location – payments, files, emails, trouble tickets, etc., avoiding the need to go through different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of mouse clicks without ever leaving your Control Panel. During the process, you can select a category and our system will offer you a number of educative articles, which will give you additional info and which may help you resolve any specific problem even before you actually open a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was developed with the notion that you should be able to manage everything connected to your account in a single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a query or encounter an issue, you can touch base with our client support team representatives momentarily without having to go to a totally different admin interface. You can browse your web files or check a variety of account settings whilst posting a new ticket or reading the reply to an old one. In case you have a huge number of tickets and you would like to find a given one, you can resort to the clever search option, which is available in the Help section. We’ll make sure you obtain a reply in no more than an hour irrespective of the nature of your inquiry or problem.