Integrated Ticketing System in Shared Website Hosting
Our shared website hosting plans come with an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In contrast to other comparable tools, Hepsia enables you to manage everything connected with the hosting service itself in the exact same location – payments, files, emails, trouble tickets, etc., avoiding the need to go through different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of mouse clicks without ever leaving your Control Panel. During the process, you can select a category and our system will offer you a number of educative articles, which will give you additional info and which may help you resolve any specific problem even before you actually open a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans, was developed with the notion that you should be able to manage everything connected to your account in a single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a query or encounter an issue, you can touch base with our client support team representatives momentarily without having to go to a totally different admin interface. You can browse your web files or check a variety of account settings whilst posting a new ticket or reading the reply to an old one. In case you have a huge number of tickets and you would like to find a given one, you can resort to the clever search option, which is available in the Help section. We’ll make sure you obtain a reply in no more than an hour irrespective of the nature of your inquiry or problem.