24/7 Customer Support in Shared Website Hosting
We offer 24/7 customer, billing and technical support for all our shared website hosting plans. Even if you are not our customer yet and you have some questions, we can help you right away and provide you with the needed information, in order to give you a choice to make the best decision when you obtain a new website hosting account. We're available anytime, including weekends and holidays, and we provide several options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have multiple telephone numbers around the world, so that you can call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for a few days to receive support for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to receive well-timed support, particularly when your site is not running as it should be for whatever reason. All our semi-dedicated hosting plans feature 24/7 customer and tech support, therefore if something comes up, you can use various methods to let us know - telephone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and common issues, so in case you don't have an account yet, for instance, you'll be able to find extra info about our solutions, or we will assist you with less complicated tech problems. The second two methods are for strictly technical troubles or anything which is more time-consuming due to the fact that it is more convenient to follow the conversation between you and our technical support team. The warranted max answer time for them is merely 1 hour, the actual one - 15-20 minutes, therefore you will not have to wait for an entire day to receive assistance like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for every server-related issue or forany difficulties and questions regarding the pre-installed software the server comes equipped with. In case you haven't acquired your VPS server package yet, you'll be able to learn more about our solutions by giving us a telephone call or by employing the live chat service. For more tech problems, you're able to send an email or open a trouble ticket from your billing Control Panel and you'll receive support within less than one hour no matter the time of the day, even on holidays and weekends. The actual response time generally doesn't exceed half an hour. If you'd like to have assistance for third-party software, you'll be able to use the Managed Services upgrade that you can include to every single VPS package and our admins will help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone when you manage an entire server, that's why each dedicated server that we supply features 24/7 support with 1-hour reply time guarantee regardless of the matter. The service is totally free for any issues with your server or the software that was installed from our admins through the setup, which means that you are able to contact us as many times as you need, even during holidays. You could either open a trouble ticket from the billing area or you could send an email message, and the actual reply time for both rarely surpasses thirty minutes since we have admins available twenty-four-seven. If you need general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you may use our live chat service and consult with a representative online. For third-party software support, we offer a Managed Services upgrade, that you are able to include to your server package through the billing Control Panel.